Position: Endpoint Engineer and Technical Support Specialist (Full-time, non-exempt)

Reports to: IT Manager

Location: Berkeley, CA - This is an in-person position (no remote work)

SUMMARY

The position provides support for staff and research member’s technology at Mathematical Sciences Research Institute. The Endpoint Engineer and Technical Support Specialist works in collaboration with Systems Administrators and outside contractors under the direction of the IT Manager to support and implement end user computer systems. The candidate is expected to have a strong background in administrative functions related to desktop / mobile operating systems and applications for multiple computing platforms, basic/intermediate server experience, and basic/intermediate network troubleshooting while demonstrating exceptional customer service to staff, research members, and community users of technology.

JOB DUTIES AND RESPONSIBILITIES

Responsibility #1- 80% time - Serve as primary support contact for research and staff technology.

Tasks involved in fulfilling above duty/responsibility:

• Maintain and support mobile/desktop operating systems
• Install, maintain, and support mathematical research software and implement desktop / mobile standards.
• Support printing systems
• Provide training and support for research technology as necessary
• Monitor network and collaborate with district System Administrators, IT Manager, and contractors regarding general network health.
• Support end point security requirements.
• Maintain excellent oral and written communication and coordination with media & technology team.
• Maintain excellent written documentation utilizing JIRA and Confluence.
• Play a critical role throughout the problem management lifecycle. Including identification, testing, and documentation in coordination with System Administrators, IT Manager, and contractors.
  
  

Responsibility #2 - 10% time - Inventory and Asset Management coordination.

• Maintain desktop, mobile and infrastructure inventory, and manage to district standards.
• Perform other duties as assigned by the IT manager.
• Some weekend and night work will be required with ample notice and planning.

Responsibility #3 - 10% time - General responsibilities.

SKILLS AND ABILITIES

Knowledge of and experience in the use and support of multiple desktop technologies and operating systems (Linux, Mac OS X, and Windows)

Skills

• Critical thinking--use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgment and decision-making--consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Active learning--understand the implications of new information for both current and future problem-solving and decision-making.
• Complex problem solving--identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive reasoning--ability to apply general rules to specific problems to produce answers that make sense.
• Inductive reasoning--ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Thinking creatively--ability to develop, design, or create new applications, ideas, relationships, systems, or products.

Abilities

• Ability to perform cross-platform troubleshooting and technical support of Linux, Mac OS X, and Windows end-points.
• Understanding of scripting and automation best practices for supported operating systems (Bash, Python, PowerShell).
• Ability to learn and support a wide range of computer applications.
• Ability to learn and support various end-point administration suites (JAMF, Meraki endpoint manager).
• Ability to communicate technical items to others with varying technical abilities.
• Ability to collaborate with staff to accomplish district and department goals and objectives.
• Ability to collaborate with research members with a wide range of technical abilities to achieve research goals and objectives.

Additional Desired abilities: experience with LaTeX/TeX document formatting, previous experience supporting Maple, Mathematica, Magma, Sage, Matlab, or Anaconda Suite.

QUALIFICATIONS

• Minimum two years post-secondary education or equivalent experience required.
• Experience in the use and support of multiple technologies in an educational / research setting along with an interest and ability to learn more of the same.
• Completed Associates Degree or vocational trade school with advanced training.

ABOUT MSRI

The Mathematical Sciences Research Institute (MSRI) is one of the world’s preeminent centers for research in the mathematical sciences and has been advancing knowledge through mathematical research since 1982. The Institute hosts some 2,000 mathematicians each year, for stays of up to one academic year. It is located near Grizzly Peak Boulevard, close to Tilden Park with spectacular views of San Francisco Bay and the UC Berkeley Campus. There are good walking trails close to the building for those so inclined, and a small, friendly office atmosphere. To learn more about MSRI, visit our website and watch this introductory film: http://www.msri.org/web/msri/online-videos/special-productions-events/introduction-to-msri.

MSRI brings foremost mathematical scientists from around the world to work together in an environment that promotes creativity and effective collaboration. The Institute works for inclusiveness, and has many programs designed to enhance the participation of women and under-represented minorities.

This position is partially funded through a grant from the National Science Foundation (NSF)

This is a full-time, non-exempt position

Hourly Wage $28.84 – $43.27 DOE

APPLYING FOR THIS POSITION

Please submit, in MS Word or Adobe Acrobat file format, the following four items of information addressed to Personnel by email to personnel@msri.org. Only complete applications will be considered.

• Cover letter
• Resume
• Date available
• Three business references